The cost, up front
We tell you what every test and procedure costs before we do it, not on the final invoice.
Animal hospital · Louisville, Kentucky
Wellness, Surgery and Emergency Care
Care for dogs, cats and small pets, with emergency care 24/7.
We tell you what's wrong and what it costs before treatment starts.
24 Hours of emergency care
8 Medical services
3 Kinds of patients
5 Steps in every visit
WELLNESS · SURGERY · EMERGENCY. We see emergencies 24/7, every day of the year.
No billing surprises
About us
You'll know what's wrong with your pet and what it costs, before you decide.
Willowbark is an animal hospital in Louisville. We work from a simple idea: owners make better decisions when they understand. That's why we explain every diagnosis without jargon and every cost before we do anything.
- The cost of every test is shared up front, not on the final invoice.
- The medical record is yours: you can request it anytime.
- We call a few days later to see how your pet is doing.
Services
From the first vaccine to the operating room.
Four services for everyday care and four for diagnostics, all under one roof.
Wellness and sick visits
A full exam, a diagnosis and a written treatment plan.
View service Vaccines and prevention
Vaccine schedules, deworming and flea and tick control.
View service Surgery
Spays, neuters, soft tissue and orthopedic surgery, with monitored anesthesia.
View service 24/7 emergency care
Immediate care, no appointment, every day of the year.
View serviceDiagnostics
Lab work, imaging, dental care and hospitalization, without referring your pet elsewhere.
Patients
Three kinds of patients. Three ways to care.
A puppy, a senior cat and a rabbit aren't examined the same way or medicated the same way.
How we care
Five steps in every visit.
From stepping on the scale to the follow-up call a few days later.
- 1
Check-in
Weight, temperature and the reason for the visit.
- 2
Physical exam
A full exam, not just the reason for the visit.
- 3
Diagnosis
The tests that are needed, explained before they're done.
- 4
Treatment
A written plan with clear times and doses.
- 5
Follow-up
A call a few days later and a recheck appointment.
Why WILLOWBARK?
What you get when you bring your pet here.
Records you can access
You can request your pet's medical record anytime, with every test and treatment included.
Real emergency care
We see emergencies 24/7, every day, with a veterinarian in the hospital, not on call by phone.
Explained in plain terms
We explain the diagnosis without jargon and answer your questions as many times as you need.
Low-stress handling
A separate cat waiting area and positive-reinforcement handling: a vet visit doesn't have to be traumatic.
Follow-up included
We call a few days later to see how your pet is doing. The recheck call isn't billed separately.
24 Hours of emergency care Emergency care every day of the year.
8 Medical services Four for everyday care and four for diagnostics.
1 Medical record One record per patient, available to the owner anytime.
Cases
Cases in progress.
The cards below are format samples. We'll replace them with real cases, with each owner's permission.
Sample case Spaying a young dog
Patient Dogs Care Louisville, Kentucky
Pre-op bloodwork, a scheduled spay with monitored anesthesia, recovery at the hospital and a recheck with suture removal.
Sample case Kidney screening for a senior cat
Patient Cats Care Louisville, Kentucky
Routine screening bloodwork for a twelve-year-old cat with no symptoms, an early kidney finding, a diet change and rechecks every three months.
Sample case A digestive emergency in a rabbit
Patient Small pets and birds Care Louisville, Kentucky
Emergency care for loss of appetite, stabilization with fluids and pain relief, a dental check and diet changes worked out with the owner.
Not sure whether it can wait until tomorrow? Send us a note.
Ask about your pet Contact
Tell us what's going on with your pet.
We'll reply the same day and, if it's urgent, tell you to come in right away.
LocationLouisville, Kentucky
Book an appointment. You already know what your pet needs. Pick the service, and we'll confirm an available time.
Ask about your pet. Not sure whether to bring them in? Tell us what's going on, and a veterinarian will tell you whether it can wait or it's urgent.